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Frequently Asked Questions
SHIPPING:
- Our apparels are made-to-order, expect delivery within 8-10 days. Lifestyle products usually arrive within 5 days in India.
- For International orders, it usually takes 2-3 weeks for the order to reach you.
- You will receive an email with the tracking link from our shipping partner as soon as your order is shipped.
- Yes, we do ship out globally, to get more details you can reach out to us at customercare@lovealot.in or connect with us over a call on +91-7907863351
- Free Shipping on all apparel orders throughout India. For lifestyle products, a standard shipping charge of INR 100 applies.
- For international orders - Shipping charges will be shown to you while placing the order and in order related emails.
- Cash on Delivery (COD) option is not available for products to be delivered outside India.
RETURN/REFUND/REPLACEMENT
Never receive/acceptĀ a product if the packaging is damaged or if the seal is opened.
Also, we encourage making a video when you are unboxing the product. If you receive a damaged product upon unboxing, just write to us on customercare@lovealot.in within 24 hours along with the video. We will look into the matter and replace or refund (in the form of a credit note), whichever is applicable.
- If you live in a gated community / apartment complex, please check at your gate or with your security as due to restrictions, the courier partners might leave the parcels there.
- In case you havenāt received your order, please drop us a mail at customercare@lovealot.in within 24 hrs. of the delivery mentioned in the tracking link. We shall check with the courier service.
Please note: We would not be able to investigate with the courier service if it is informed to us after 24 hrs.
CANCELLATION
No, we do not accept cancellation and refund against any orders