Pronouns Matter

Shipping Costs

• Free Shipping on all apparel orders throughout India. For lifestyle products, a standard shipping charge of INR 100 applies.
• For international orders - Shipping charges will be shown to you while placing the order and in order related emails.
• Cash on Delivery (COD) option is not available for products to be delivered outside India

Delivery Timelines

• We mention the timeline details in the product page. You’ll receive a confirmation email and our shipping partner will share the tracking details once your order is picked up.
• Our apparels are made-to-order, expect delivery within 8-10 days. Lifestyle products usually arrive within 5 days in India.
• For International orders, it usually takes 2-3 weeks for the order to reach you.

Other Terms of Delivery

• Under any circumstances wherein we are not able to process your order, or any unforeseen delays, we will be in touch with you or refund you a credit note.
• Title and risk of loss for all products ordered by you shall pass on to you upon shipment to the shipping carrier.
• If you have any further queries related to shipping, you can reach out to us at customercare@lovealot.in

Cancellation and Refund:

• Our products are made to order, hence no cancellations and returns will be possible against any orders.

Return and Exchange policy:

• Please get in touch with our team at customercare@lovealot.in within 5 days of receiving the item.
• All the exchanges will go through a quality check by our team to ensure hygiene standards of our products. The exchange will be further processed or declined based on the quality check.
• We do not accept a return in circumstances wherein the product is used or damaged.
• We will process the exchange within 7-10 business days on receiving the returned item.
• Exchange on the same product can be done only once for sizing.
• All exchanges are subject to availability. Incase the size you need is out of stock we will issue you a credit valid till 3 months from the date of issue.
• Incase you receive a defective product, reach out to us on customercare@lovealot.in and we will get back to you with 24 hours